Delete Your Account & Data

How to request account deletion

You can delete your Vouch account directly in the app. This is the fastest way to start the deletion process.

1. 1

   Open the Vouch app

   Sign in to the account you want to delete.

2. 2

   Go to Settings

   Tap your profile tab, then open Settings from the menu.

3. 3

   Tap Delete Account

   Scroll to the bottom of Settings and select Delete Account.

4. 4

   Confirm deletion

   Follow the prompts to confirm. Your account is deactivated immediately and scheduled for permanent erasure.

Cannot access the app?

If you cannot sign in or no longer have the app installed, email us at arnold@phakama.digitalfrom the email address linked to your account. Use the subject line "Vouch account deletion request" and include the email you used to register. We will verify your identity and process the request.

What happens after you request deletion

Immediately

• Your account is deactivated and you can no longer sign in.
• Your profile is anonymized (for example, your display name is replaced and your email is disassociated from active use).

Within 30 days

Personal data associated with your account is permanently erased from our systems, except where retention is required by law. We also instruct or remove data held by service providers such as our authentication provider (Clerk), subscription platform (RevenueCat), and AI processing providers.

Data that is deleted

When your account is deleted, we erase the following:

• Account information (name, email, profile photo, bio)
• Goals, tasks, plans, and progress history
• Proof submissions (photos, videos, voice notes, text)
• Chat messages and AI coaching history
• Squad memberships, partner connections, and social activity
• Badges, streaks, and in-app notifications
• Push notification tokens and in-app preferences

Data that may be retained

Some information may be kept after account deletion for the reasons below:

• Legal and fraud-prevention records: Limited information may be kept where required for legal compliance, dispute resolution, or fraud prevention.
• App Store and Google Play billing records: Subscription and purchase history is retained by Apple or Google under their own policies. Cancel subscriptions in your device store settings if needed.
• Anonymized or aggregated analytics: Usage data that cannot reasonably identify you may be retained for service improvement.

Delete specific data without deleting your account

Vouch does not currently offer in-app controls to delete individual pieces of data (such as a single goal or proof) while keeping your account. If you want certain data removed without closing your account, email arnold@phakama.digitalwith the subject line "Vouch data deletion request" and describe what you would like deleted. We will respond within a reasonable timeframe.

More information

For full details on how we handle your data, see our Privacy Policy and Privacy Nutrition Label.

Questions? Contact Phakama Digital at arnold@phakama.digital.