Privacy Policy

1. Introduction

Phakama Digital("we", "us", or "our") operates the Vouchmobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Vouch.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

For a quick summary of what we collect and why, see our Privacy Nutrition Label.

2. Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, profile photo, and authentication credentials.

Goal and Plan Data

We collect the goals you create, including voice recordings and text input used to generate AI-powered goal plans, task schedules, proof requirements, and progress data such as streaks and completion history.

Proof Submissions

When you complete tasks, you may submit proof in the form of text, photos, videos, or voice notes. This content is stored and processed as part of the accountability features of the Service.

Social and Accountability Data

We collect information about your accountability partners, squad memberships, interactions (including nudges, burns, compliments, and proof approvals or rejections), and squad streak data.

Device Permissions and Technical Data

With your permission, we access your device microphone (for Voice Architect goal creation and voice proof), camera, and photo library (for proof capture and upload). We also collect device type, operating system, app version, and usage analytics to improve the Service.

3. How We Use Artificial Intelligence

Vouchuses artificial intelligence ("AI") as a core part of the Service. Our AI assistant, Vouchy, and related systems process your data in the following ways:

• Goal plan generation: When you speak or type a goal, AI analyzes your input and generates a structured accountability plan with scheduled tasks and milestones.
• Proof type assignment: AI selects appropriate proof types (text, voice note, photo, or video) for each task in your plan based on the nature of the task.
• Automated proof evaluation: AI reviews proof submissions to assess authenticity and relevance. It may automatically accept, reject, or flag submissions that appear invalid, incomplete, duplicate, or inconsistent with the task requirements.
• Coaching and chat: Vouchy provides coaching conversations, check-ins, insights, and encouragement based on your goal progress and behavior patterns.
• Insights generation: AI may analyze your completion patterns to surface progress insights and recommendations.

AI outputs are assistive and may not always be accurate. Human accountability partners and squad members provide additional review of proof submissions where applicable.

4. AI Providers and Data Processing

To provide AI features, we may transmit your goal data, voice recordings, proof submissions, and chat messages to third-party AI and cloud infrastructure providers for processing. These providers process data on our behalf under contractual obligations to protect your information.

We do not sell your personal data. We do not authorize third-party AI providers to use your content to train general-purpose models unrelated to providing the Service, except where required by the provider's terms and applicable law.

AI-processed data is retained only as long as necessary to provide the Service and as described in our retention policies below.

5. How We Share Your Information

We may share your information in the following circumstances:

• Accountability partners and squads: Proof submissions, goal progress, streak data, and related activity may be visible to accountability partners and squad members you connect with, as designed by the product.
• Service providers: We use third-party providers for hosting, analytics, AI processing, payment processing (via App Store or Google Play), and customer support.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights, safety, and security of our users and the public.

We do not sell your personal information to third parties.

6. Proof and Media Content

Photos, videos, voice notes, and text proof you submit are stored on our servers and may be displayed to your accountability partners, squad members, or other users you authorize. You are responsible for ensuring your proof submissions do not contain sensitive personal information about third parties without their consent.

7. Data Retention, Deletion, and Security

While your account is active

We retain your data for as long as your account is active or as needed to provide the Service. We implement reasonable technical and organizational measures to protect your information, but no method of transmission or storage is 100% secure.

How to delete your account

You may delete your account at any time through the app (Settings → Delete Account) or by emailing us at arnold@phakama.digital.

What happens when you delete

• Immediately: Your account is deactivated, you can no longer sign in, and your profile is anonymized (for example, your display name is replaced and your email is disassociated from active use).
• Within 30 days: Personal data associated with your account — including goals, proof submissions, messages, and related content — is permanently erased from our systems, except where retention is required by law.
• Exceptions:We may retain limited information where required for legal compliance, fraud prevention, dispute resolution, or enforcement of our terms. Billing and subscription records processed by the Apple App Store or Google Play are governed by those platforms' retention policies.
• Third-party processors: We instruct or remove data held by service providers such as our authentication provider (Clerk), subscription platform (RevenueCat), and AI processing providers as part of the deletion process.

8. Your Rights and Choices

Depending on your location, you may have rights under laws such as POPIA (South Africa), the GDPR (European Union), or similar regulations to access, correct, delete, or export your personal data, and to object to or restrict certain processing.

Account deletion in the app initiates our erasure process. Personal data is deleted within 30 days unless we must retain it by law. You can manage device permissions (microphone, camera, photos, location) through your device settings at any time.

To exercise your rights or ask questions about this policy, contact us at arnold@phakama.digital.

9. Children's Privacy

The Service is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or on our website and updating the "Last updated" date above.

12. Contact Us

Phakama Digital
Email: arnold@phakama.digital